What Are People Saying About Our Crisis Prevention Training?

“What I like best about Marcus Autism Center Crisis Prevention Program training is that it takes the patient into consideration when de-escalating. With other training that I have received, it is more about the safety of the staff member and how to escape injury. This training does that as well; however, the overall scope is to de-escalate the patient in the safest way possible for everyone involved. The techniques are easy to master, and with teamwork and great communication can be executed flawlessly with little to no injury to anyone involved. The training also incorporates the importance of detecting the on-set of a possible crisis sooner so that interventions and redirections can be implemented so that the need for physical intervention can be reduced. If there is an unpreventable need for the staff to use physical intervention, there are less staff that have to get hands-on with the patient because the techniques are designed to be most effective with the least amount of staff physically involved at a time. Because there are fewer staff members that are hands-on with the patient, she or he will actually de-escalate from that crisis quicker, and a good rapport with the patient is maintained. Because of this, I have noticed a significant decrease in staff injuries and longer periods between outbursts and crisis (if there are other periods with a particular patient).

“The length of the course was also great. There were no wasted moments. It was a comfortable, safe and open learning environment, and the course material and techniques were taught in a well-planned and professional manner. The team was also excellent at instructing and presenting the materials and techniques. They allowed for ample amounts of time to practice the techniques in different positions and as a patient.”

- Hospital Security Supervisor, Children's Healthcare of Atlanta

“Marcus Autism Center crisis prevention Program training was developed by behavior analysts who have decades of experience working with individuals with the most severe problem behavior. Additionally, the procedures are continuously vetted by an outside team of professionals, increasing our confidence in the safety of the procedures for staff and students. At Comprehensive Behavior Change, we specialize in working with students with problem behavior in schools. The training gives us the tools we need, as well as increased confidence in working with a variety of individuals with severe and aggressive behaviors. We recommend that all school districts adopt these procedures over all other de-escalation and physical management programs available to best serve their students and the staff that support them.”

“In my current role, I work with clinical staff improving the patient experience, and provide unique and specific education based off of the feedback we are receiving. One of the most common themes we have seen the last few years are comments related to empathy and care. It isn’t that our staff doesn’t have empathy, but they do forget sometimes that their routine is extreme for our patients and families. Most recently, Seth Clark, MA, BCBA, Behavioral Clinical Practitioner at Marcus Autism Center, and his team worked with our organization, and through our partnership, I am tracking our scores and comments to see if any parents comment on our team’s approach. This training is enhancing the quality of our services and we are so excited to see the benefits of this training starting to be recognized.

“Another big focus of this training is how it’s the employee’s experience as much as the patient and family experience. This has been a huge factor for our staff. They feel supported by the system and feel like their safety is also just as important as anyone else’s. Staff has loved this experience and have really embraced it. This is a training that staff has really wanted because they say they are not confident in what they can or can’t do. Participating in a training with scenarios to really develop these skills has been well-received. Most trainings offered are not approached with excitement, but I have heard staff excited to participate in this one to help improve these skills, and that’s huge.”

- Hospital, Patient and Family Experience Specialist, Children’s Healthcare of Atlanta

“We recently transitioned to earning our certification with the crisis prevention team at Marcus Autism Center. It has been a game changer. It provides training from applied behavioral analysis (ABA) professionals who have everyday experience with severe behaviors, and with children and young adults with autism spectrum disorder (ASD). It’s the most applicable, safest and effective form of crisis prevention training that I have found in my 18 years of experience in this field, and within the school and clinical environments.”

- Owner and Clinic Director, The Growing Tree ABA Clinics

“I want to thank the Crisis Prevention Program team at Marcus Autism Center for all the effort made to help keep our nurses and staff safe. I was one of the staff members who attended the two-day crisis prevention training and it was amazing. I was amazed at how well the techniques worked in real life. During training, you practice with peers, but it is completely different when you are in a situation with a real patient. I am so thankful I had this training. I just wanted you all to know that the resources you have provided us are paying off. I would love to see more of our staff participate in this training.”

- Nurse, Children’s Healthcare of Atlanta